01Scope
This policy applies to services from Call System AI™, operated by Michael Penland and/or Call System AI (“we,” “us”), including SEO, Google Business Profile optimization, content syndication, marketing funnels, website design and AI receptionist services.
If you have a signed proposal, contract or service agreement with us, its terms take priority over this policy where they differ.
02Call System AI™ Receptionist Plans
These terms match our order page and apply when you order the Call System AI™ receptionist.
Covers customization, configuration, integration, testing and launch work that begins after your order. Includes your first month of the subscription.
Non-refundable · all setup purchases are finalBegins 30 days after installation and can be cancelled at any time. Cancellation stops future charges.
Periods already billed are not refundedYour phone number is included free, and the first 300 minutes each month are included in the subscription. Minutes from 301 onward are billed monthly by invoice, based on actual use.
Billed on actual minutes used03Free Services
Our Free Competition Market Analysis Report and initial consultations are free. No payment is taken, so no refund applies.
04Monthly Services
- Monthly services continue until you cancel, unless your agreement sets a minimum term.
- To cancel, give us at least 30 days’ written notice by email or through our contact form.
- You will be billed for the current period and any period that starts during the notice period. Billing then stops.
- We do not give partial refunds for unused days or for work already completed in a billing period.
05Setup and Onboarding Fees
Setup, onboarding and configuration fees are non-refundable once work has started, because the time and resources are spent at the beginning of the engagement. This includes the $499 Call System AI™ setup fee.
06Website Design Projects
- Deposits are non-refundable once design work has started.
- Payments for completed milestones are non-refundable.
- If you cancel a project partway through, you pay for work completed up to the cancellation date, and we provide the work completed so far once it is paid for.
07Third-Party Costs
Costs paid to other companies are non-refundable through us. These include domain names, hosting, software licenses, plugins, phone numbers, messaging fees and advertising spend (for example, Google Ads budgets). Some of these companies may offer their own refunds under their own policies.
08Results
SEO and marketing results are not guaranteed, so refunds are not given because rankings, traffic or leads did not reach a certain level. See our Results Disclaimer for details.
09Billing Errors and Refund Method
If you think you were charged by mistake, such as a duplicate charge or a charge after a confirmed cancellation, contact us within 30 days of the charge. We will correct confirmed errors promptly.
Approved refunds are made to the original payment method, usually within 10 business days.
Please contact us before disputing a charge with your bank. Most billing questions can be solved quickly.
10How to Cancel or Request a Refund
Email us or use our contact form with your name, business name and the service you want to cancel. You can also call us at 706-218-1255.
11Contact Us
By mailMichael Penland
Call System AI
4016 Miller Drive
Dalton, GA 30721
Phone706-218-1255
Email[email protected]
OnlineContact form